At Rasta, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, you may need to return or refund a product. To ensure that you are completely satisfied with your purchase, we have established a comprehensive Refund and Return Policy. Please take a moment to familiarize yourself with the following guidelines:

1. Eligibility for Returns:
   • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
   • Certain products such as perishable goods, intimate or sanitary items, and personalized or customized items may not be eligible for return. Please check the product description or contact our customer service team for more information.
2. Timeframe for Returns:
   • You have 30 days from the date of purchase to initiate a return.
   • After 30 days, unfortunately, we cannot offer you a refund or exchange.
3. Return Process:
   • To initiate a return, please contact our customer service team either by phone or email. Provide them with your order number, the item you wish to return, and the reason for the return.
   • Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. Please ensure that the RMA number is clearly marked on the package you are returning.
   • You will be responsible for shipping the item back to us, and we recommend using a trackable shipping method for your protection.
   • Once we receive the returned item and verify its eligibility, we will process your refund or exchange within 5 business days.
4. Refund Options:
   • If you are eligible for a refund, we will credit the original payment method used for the purchase. Please note that the original shipping charges are non-refundable.
   • In case the original payment method is no longer available, we will issue a store credit for the refund amount.
5. Exchanges:
   • If you wish to exchange an item for a different size, color, or model, please contact our customer service team. They will assist you in processing the exchange, subject to availability.
   • The customer is responsible for any price differences between the original and exchanged items, as well as any additional shipping costs.
6. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact our customer service team immediately.
   • We may require you to provide photographic evidence of the damage or defect.
   • Once verified, we will either refund your purchase or send a replacement item, depending on your preference and product availability.

Please note that our Refund and Return Policy applies to purchases made directly from Rasta. If you purchased our products from a third-party retailer, please refer to their respective return policies.

We are committed to ensuring your satisfaction with every purchase from Rasta. If you have any questions or need further assistance regarding our Refund and Return Policy, please don’t hesitate to reach out to our friendly customer service team. We are here to help you!